Reference

How aeh365 Handles Your Personal Information

This Privacy Policy sets out exactly what data aeh365 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and access our lobby — and how we protect it.

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What We Collect and Why We Collect It

aeh365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on aeh365, we collect your name, email address, phone number, and the payment details you provide — including the mobile wallet numbers linked to bKash, Nagad or Rocket transactions. This data is used solely to process your deposits and withdrawals, verify

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your identity, and keep your account secure. We do not share your personal information with advertisers or unrelated third parties. When you use our lobby — whether browsing live casino tables, crash games or sports markets — we also collect session data and device identifiers to
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ensure smooth access and to detect irregular activity on your account. Payment records tied to bKash, Nagad or Rocket transfers are retained only as long as necessary for transaction verification and any legally required audit period. Your eligibility to use our platform and the scope of
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data processing that applies to you depends on your local law and the region from which you access the service. We may update this policy when our data practices change, and we will notify you through your registered contact details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption to every connection between your device and the aeh365 platform, covering account login, wallet top-ups and withdrawal requests. Our data handling practices cover four key areas: how we secure your account, how long we keep your records, how cookies work on our site, and how you can request changes to your stored information at any time.

Account Security Your account is protected by OTP verification on login. We do not store your bKash, Nagad or Rocket PIN — only the transaction reference is recorded on our end.

Cookies and Session Data We use cookies to remember your lobby state and preferred language. You can clear cookies through your browser settings without losing your account data.

Data Retention We keep your account and payment records for as long as required by applicable audit and compliance obligations. Once that period ends, personal data is deleted or anonymised.

Your Right to Request Changes You can ask us to correct, export or remove your personal data at any time by contacting support. We process these requests in line with the applicable rules for your eligible region.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct inaccurate records, or raise a concern about how your information is handled, our support team is ready to help. Use any of the channels below to get in touch. We aim to respond to all data-related requests as quickly as we can, and we will confirm receipt of your request before we begin processing it.

Team online

Live Chat

Start a live chat session from any page in the lobby. Our agents can log your data request and escalate it to the privacy team directly.

Email Support

Send your privacy request to our support email. Include your registered account phone number so we can locate your records without delay.

Account Help Centre

Log into your account and open the Help section. You can submit a formal data request form there, which goes straight to our review queue.

Common Questions About Your Privacy on aeh365

Here are the questions we hear most often about how your data is handled on aeh365. If you do not find what you need below, reach out via live chat or the Help Centre in your account.

We do not sell or rent your data. We share information only with payment processors like bKash, Nagad or Rocket to complete your transactions, and only what is strictly necessary.

We record your wallet number as a payment reference to process deposits and withdrawals. We do not store your mobile wallet PIN or one-time passwords at any point.

Yes. Contact our support team via live chat or email with your registered account details, and we will prepare a summary of the data linked to your account for your eligible region.

Cookies on our site track your session state and lobby preferences. They do not collect financial data. You can manage or remove cookies through your browser settings at any time.

We retain records for as long as our operational and any applicable regulatory audit requirements demand. After that retention period, your personal data is deleted or fully anonymised.

Submit a request through the Help Centre inside your account, or contact support by email. We will review and act on the request in line with the rules that apply to your region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How aeh365 Handles Your Personal Information

How We Protect and Manage Your Information

How to Contact Us About Your Data

Live Chat

Email Support

Account Help Centre

Common Questions About Your Privacy on aeh365

01 Does aeh365 share my personal data with anyone outside the company?

02 Is my bKash or Nagad wallet number stored on the platform?

03 Can I ask for a copy of all the data aeh365 holds about me?

04 How do cookies on aeh365 affect my privacy?

05 How long does aeh365 keep my account and transaction records?

06 What if I want my account data corrected or removed?

Privacy Policy

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